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Frequently Asked Questions and Answers

Company & Service Information

What is Lavish Travels Ltd?
Lavish Travels Lts is a Licensed Minibus & Coach Hire transportation company, specifically operating in Buckinghamshire, Oxfordshire, Berkshire and London specializing in minibus and coach hire with drivers. We offer standard, executive, and luxury transport for groups (8-55 seaters) suitable for local trips, corporate travel, and airport transfers
What areas do you cover?
Our services primarily cover the South-East and South of England including.Buckinghamshire, Oxfordshire, Berkshire and London we can also arrange transport services across the United Kingdom.
What vehicles are available?
10 Seater Minibus 12 Seater Minibus 14 Seater Minibus 16 Seater Minibus 19 Seater Minibus 22 Seater Midi Coach 30 Seater Coach 35 Seater Coach 49 Seater Coach 55 Seater Executive Coach Fleet information is available here: https://https://lavish-travel.co.uk/fleet/.Vehicle type and availability may vary depending on availability, operational requirements, and partner allocations.

Payment

What payment methods do you accept?
We currently accept: Bank Transfer, Debit or Credit Card, Cash (subject to prior agreement
How much deposit is required?
A minimum deposit of £100.00 is required to secure your booking. For larger bookings or long-distance journeys, a higher deposit may be required.
When is the balance due?
The remaining balance must be paid no later than 7 days before the date of travel, unless otherwise agreed in writing. Failure to complete payment may result in cancellation of the booking.
Is VAT included in your prices?
Under current UK tax regulations, group passenger transport services (minibus and coach hire) are exempt from VAT. Therefore, quoted prices do not include VAT.

Safety and Licensing

Are your drivers licensed?
Yes, all drivers operating our vehicles are fully qualified and hold the appropriate licences, ensuring full compliance with UK transport regulations.
How safe are your drivers?

Passenger safety is our top priority. All drivers are required to:

  • Hold a valid PCV or Private Hire licence
  • Successfully pass DBS (CRB) background checks
  • Possess relevant professional driving experience
  • Operate vehicles maintained in accordance with UK safety standards

In addition, many journeys are monitored using GPS tracking systems to ensure enhanced safety, reliability, and peace of mind for every passenger.

I am travelling alone. Is your service safe?
All journeys are securely logged and managed through our advanced booking system, ensuring complete transparency and reliability. Our drivers are fully licensed, professionally trained, and thoroughly vetted for your safety and peace of mind. Once your booking is confirmed, you will receive detailed information about your journey along with driver contact details, providing added security and convenience throughout your travel experience.

Availability

Is your service available 24/7?
Yes, our team is available 24/7 throughout the year, ensuring continuous booking and support services, even on holidays.
Do you use subcontracted vehicles?
To ensure a smooth and reliable service, we may occasionally pass your booking to trusted, licensed transport partners who meet our quality and safety standards.
Are you responsible for delays?

While we strive to provide reliable and timely services, we cannot accept liability for delays caused by circumstances beyond our control, including but not limited to:

  • Traffic congestion
  • Road closures
  • Adverse weather conditions
  • Accidents or incidents
  • Airport delays
  • Unforeseen events or emergencies

However, we will always make reasonable efforts to minimise any disruption and ensure your journey is as smooth as possible.

Quotes & Booking

How can I request a quote?
You can request a quotation by completing our online form:
How long is my quote valid?
Unless otherwise stated, quotations remain valid for 10 days from the date issued. Prices may change after this period due to vehicle availability, fuel costs, or operational factors.
How do I confirm my booking?
Your booking is confirmed once:
1-You accept the quotation
2-The required deposit payment is received
3-You receive a booking confirmation email Bookings are subject to availability until confirmed.

Journey & Travel Information

Are your prices fixed?
Yes. Prices quoted for pre-booked journeys are fixed. However, additional charges may apply in cases such as:
Additional stops or drop-offs
Route changes
Extended waiting time
Additional mileage
Unplanned diversions
Any additional charges will be calculated based on time, distance, and operational costs.
Where do I meet my driver at the airport?
Once your flight has landed, your driver will contact you by phone or text message to confirm the pickup location. Driver contact details will also be included in your booking confirmation email.
Do you need my flight number?
Yes. Providing your flight number or airline name allows us to track your arrival and ensure your driver arrives at the correct time. If you do not know the terminal, we will normally identify it using the flight information.
What happens if my flight is delayed?
We monitor flight arrivals where a flight number is provided. If your flight is delayed, your driver will adjust the pickup time accordingly at no additional charge for reasonable delays. Excessive delays may incur additional waiting charges.

Booking Types

What is a one-way booking?
A one-way booking refers to a single trip from one location to another, such as travelling from the airport to a hotel, without a return journey included.
What is a return booking?

A return booking consists of two separate journeys:

  • An outbound trip (A to B)
  • A return trip (B to A)

The return journey may be scheduled for the same day or on a different date, depending on your travel requirements.

Will I receive a receipt?
Yes, once your booking has been confirmed and the payment has been successfully processed, a booking confirmation and receipt will be sent to your email address.

Contact Information

How can I contact you?
  • Email: info@lavishtravel.co.uk
  • Whatsapp: 07459 686670
  • Telephone: 0333 880 3670
    • Online booking and quote requests: https://lavishtravel.co.uk/get-a-quote/